1. Home
  2. Refunds, returns & exchanges
Due to the nature of our products (instant digital downloads), we can only offer refunds (in the form of store credit) if you can prove that a product's description is misleading or incorrect.  We cannot be held responsible for your personal ability to follow any of our patterns or the end result as it will be determined by your own personal crochet skill level.  

For products being custom ordered, no refunds are available.  
We cannot be held accountable for the results of a custom order placed if we are not contacted prior to placing a custom order.  We ask that you contact us prior to placing your order to confirm that your order will be able to be processed as requested.   Refunds will not be made available for a custom order that is incorrectly placed, all custom order sales are final.

If using a Coupon - Coupon codes must be entered and redeemed at the time an order is placed - no refunds will be issued or credited for coupons.  

For NEW customers only - We are more than happy to offer a sample pattern for free prior to you placing any order so that you can see the quality of our patterns and what you can expect when ordering from us.  To request a sample pattern simply go to >> Contact us , and send us a message letting us know you would like to receive a free sample pattern.

Earn Rewards!